Return & Refund Policy

At Veloura, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be unworn, unwashed, and free from any signs of use

• Include the original packaging, tags, and accessories where applicable

• Be accompanied by your order number or proof of purchase

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Final-sale or clearance items

• Personalized or customized products

• Gift cards

• Products that have been used, worn, washed, or damaged after delivery

• Any item marked as non-returnable on its product page

3. How to Request a Return

To start a return, please contact our customer support team with:

• Your order number

• The item(s) you would like to return

• The reason for the return

• Photos, if the item is damaged or defective

Once your return request is approved, we will provide you with instructions on where and how to send your item.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our error, customers are responsible for return shipping costs.

If you received a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photographs or other information so we can resolve the issue.

6. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photos of the issue.

We will review the situation and, where appropriate, provide a replacement, exchange, or refund.

7. Exchanges

If you would like to exchange an eligible item, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

8. Late Returns

Return requests submitted after the 30-day return period may not be accepted unless required by applicable law.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because orders may be processed or shipped shortly after purchase, we cannot guarantee that cancellation requests can be accommodated once fulfillment has begun.

If an order has already shipped, it may need to be handled through our standard return process.

10. Contact Us

If you have questions about returns or refunds, please contact our customer support team through the Contact Us page on the Veloura website.

Please include your order number in your message so we can assist you as quickly as possible.

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Veloura reserves the right to refuse returns that do not meet the requirements of this policy, subject to applicable consumer protection laws.

This policy does not limit any rights you may have under applicable law.