Terms of Service

Last updated: September 20, 2026

Welcome to Veloura. These Terms of Service ("Terms") govern your use of the Veloura website, including your purchase and use of our products and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. General Terms

Veloura reserves the right to update, modify, or replace these Terms at any time. Changes will become effective when they are posted on this page.

You are responsible for reviewing these Terms periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the website on behalf of another person or organization, you confirm that you have authority to accept these Terms on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate.

However, product colors and appearance may vary depending on your device or screen settings.

Veloura reserves the right to:

• Modify product descriptions or specifications

• Change prices without prior notice

• Limit quantities available for purchase

• Discontinue products

• Correct errors or inaccuracies

We do not guarantee that every product or piece of information on the website will always be available or error-free.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that Veloura has accepted your order.

We reserve the right to refuse or cancel an order for reasons including:

• Product availability

• Pricing or listing errors

• Payment issues

• Suspected fraudulent or unauthorized activity

• Incorrect shipping or billing information

• Other circumstances requiring cancellation

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

5. Pricing and Payment

All prices displayed on our website are subject to change without notice.

Applicable taxes, duties, shipping charges, or other fees may be added to your order where required.

You agree to provide accurate and complete billing and payment information and to keep that information up to date.

Payments are processed through the payment methods made available at checkout.

6. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframe displayed on our website.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather, customs processing, holidays, or other disruptions.

Customers are responsible for providing accurate shipping information. Veloura is not responsible for delays or delivery problems resulting from incorrect or incomplete information provided by the customer.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Please review that policy before making a purchase.

Nothing in our return or refund policy is intended to exclude or restrict any rights you may have under applicable consumer protection laws.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or fulfillment.

Orders that have already shipped may need to be handled according to our Return & Refund Policy.

9. Intellectual Property

All content on the Veloura website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Designs

• Website layout

• Videos

• Other original materials

is owned by or licensed to Veloura and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or otherwise use our content without prior written permission, except where permitted by law.

10. Prohibited Uses

You agree not to use our website to:

• Violate any applicable law or regulation

• Commit fraud or engage in deceptive activity

• Interfere with the operation or security of the website

• Attempt to gain unauthorized access to our systems

• Upload malicious software or harmful code

• Collect information about other users without authorization

• Use our content or website for unauthorized commercial purposes

• Engage in activity that could damage Veloura or its customers

We reserve the right to restrict or terminate access to the website where appropriate.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping services, or other services.

Veloura does not control third-party services and is not responsible for their content, policies, availability, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

12. User Content

If you submit reviews, comments, photographs, feedback, or other content to Veloura, you represent that you have the right to submit that content.

By submitting content, you grant Veloura permission to use, reproduce, display, and publish that content for purposes related to operating, marketing, and promoting our business, subject to applicable law.

You agree not to submit content that is unlawful, misleading, defamatory, infringing, abusive, or otherwise inappropriate.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

14. Disclaimer

To the fullest extent permitted by applicable law, the Veloura website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Veloura and its owners, employees, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or other damages arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Veloura and its owners, employees, affiliates, suppliers, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website.

17. Governing Law

These Terms are governed by the laws applicable in [Province/State and Country], without regard to conflict-of-law principles.

Any disputes will be handled in accordance with applicable laws and the jurisdiction of the appropriate courts.

This section is subject to any mandatory consumer protection rights that apply to you.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the agreement between you and Veloura regarding your use of our website and services, except where additional terms apply.