Shipping policy
Shipping Policy
Last updated: September 20, 2026
At Veloura, we work to process and deliver your orders as quickly and reliably as possible. Please review the information below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During busy periods, sales, holidays, or product launches, processing times may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
Please note that these are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on your location, shipping carrier, weather, customs processing, and other circumstances outside our control.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout based on your delivery address, order size, shipping method, and other applicable factors.
From time to time, Veloura may offer promotional free-shipping offers. Any applicable offer and its conditions will be displayed on our website or at checkout.
4. Tracking Your Order
When tracking is available, you will receive tracking information by email after your order has been shipped.
Please allow up to 48 hours for tracking information to update after the shipping label has been created.
If your tracking information has not updated for an extended period, please contact our customer support team.
5. Delivery Delays
Veloura is not responsible for shipping delays caused by circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Natural disasters
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Customs processing
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Public holidays
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Incorrect or incomplete shipping information
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Transportation disruptions
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Other unforeseen circumstances
If your order is delayed, we will make reasonable efforts to assist you in contacting the relevant shipping carrier.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you provide an incorrect or incomplete address and your order is returned to us, additional shipping charges may apply if you request that the order be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
7. Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Veloura cannot guarantee recovery of packages that are lost or stolen after delivery.
If your package shows as delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members, neighbors, or building management if they received it.
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Contact the shipping carrier for additional delivery information.
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Contact Veloura if you still need assistance.
We will work with you and the carrier to investigate the situation where appropriate.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include your order number and clear photographs of the damaged packaging and product.
We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
9. International Shipping
For international orders, delivery times may vary depending on the destination country and customs procedures.
Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Veloura does not control these charges and cannot guarantee how much they will be.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
10. Shipping Restrictions
Some products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws.
If we are unable to ship an order to your location, we will contact you and, where appropriate, provide a refund for the affected order.
11. Pre-Orders and Backordered Products
If a product is available for pre-order or is temporarily backordered, the estimated shipping date will be indicated on the relevant product page or communicated during checkout.
If an order contains both in-stock and pre-order items, the items may be shipped together unless otherwise stated.
Veloura reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page and will apply from the date they are published.